Esatto support
Email [email protected]. I answer it myself.
What to put in your email
The email address you gave in Esatto, your iPhone model, and the app version (at the bottom of Esatto's Settings). For a problem with a sentence, the sentence itself, or use the report button on its card.
Common questions
How do I get my words back on a new phone? Install Esatto, tap "Hai già un account? Accedi · Already have an account? Sign in" on the first screen, and type the email address you gave before. Your progress comes back from the Esatto server.
I typed the wrong email address. Sign out in Settings, then sign in with the right one. If your progress is under the wrong address, email me and I will move it.
How do I cancel my subscription? In the iPhone's Settings, tap your name, then Subscriptions, then Esatto. You keep the words until the end of the period you paid for. Refunds go through Apple, at reportaproblem.apple.com.
My subscription does not show on my new phone. Make sure the phone uses the same Apple ID, then tap "Restore Purchases" on the subscription screen.
How do I delete my account? In Esatto's Settings, tap "Elimina account · Delete account". This deletes your email address and every saved answer from the server. It does not cancel a subscription.
How do I turn off analytics? In Esatto's Settings, turn off "Statistiche d'uso · Usage analytics". The privacy policy says what that stops.
A sentence or a translation is wrong. Tap the report button on its card. I read every report and fix sentences in the next update of the word collection, with no app update needed.